Privacy Policy

Express Recovery 24/7 Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or use our vehicle recovery and transport services.

1. Who we are

Express Recovery 24/7 Ltd
Website: https://www.expressrecovery247ltd.co.uk/
Telephone: 07979 654620
Email: [email protected]
Registered/business address: South mimms Services
M25, 23 Bignell Corner,
M25, Potters Bar, EN6 3QQ

For questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information we collect

Depending on how you contact or use our services, we may collect:

Your name
Email address
Telephone number
Vehicle registration number
Vehicle make and model
Your vehicle’s location
Your requested recovery or transport destination
Details about your breakdown, accident or recovery requirements
Information you provide when contacting us
Payment and transaction information where applicable
Information contained in correspondence between you and us

When you use our website, we may also automatically receive limited technical information such as your IP address, browser type, device information and information about how you use the website.

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests for assistance
Provide vehicle recovery, breakdown recovery, accident recovery and transport services
Arrange and manage bookings
Contact you about your requested service
Provide quotations and invoices
Process payments where applicable
Maintain records of our business transactions
Deal with complaints or enquiries
Improve our website and services
Protect our business against fraud, misuse or security threats
Comply with legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Legal basis for processing

Depending on the circumstances, we may process your information because:

It is necessary to provide a service you have requested or take steps at your request before providing a service.
We have a legitimate business interest in responding to enquiries, managing our services and protecting our business.
We have a legal obligation to retain or provide certain information.
You have provided consent where consent is required.

5. Sharing your information

We do not sell your personal information.

We may share relevant information with third parties where reasonably necessary to provide our services or operate our business. These may include:

Payment providers
IT, website and hosting providers
Accounting or professional service providers
Insurance providers where necessary
Legal or regulatory authorities where required by law
Service providers assisting us with vehicle recovery or transport, where necessary to fulfil your request

We only share information that is reasonably necessary for the relevant purpose.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with legal obligations.

The exact retention period may vary depending on the type of information and the reason we need to keep it.

7. Cookies

Our website may use cookies and similar technologies to make the website function correctly, understand website usage and improve our services.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website operates.

8. Website forms

If you submit information through a contact form on our website, we use the information you provide to respond to your enquiry and, where requested, provide information about our services.

Please do not submit sensitive personal information through a website form unless it is specifically requested and necessary.

9. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of information where applicable
The right to request restriction of processing
The right to object to certain processing
The right to request transfer of certain information
The right to withdraw consent where processing is based on consent

To exercise a right or ask a question about your personal information, contact us using the details above.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.

You should review the privacy policy of any third-party website you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data-processing practices.

The latest version will always be published on this page with the relevant update date.

13. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Express Recovery 24/7 Ltd
Telephone: 07979 654620
Email: [email protected]
Address: South mimms Services
M25, 23 Bignell Corner,
M25, Potters Bar, EN6 3QQ