- TEL 07979654620
- Email [email protected]
These Terms & Conditions apply to the use of the Express Recovery 24/7 Ltd website and to requests for our vehicle recovery and transport services.
By using our website or requesting our services, you agree to these Terms & Conditions.
Express Recovery 24/7 Ltd provides vehicle recovery and transport services, including, where applicable:
The availability of a particular service depends on the circumstances of the vehicle, its location, accessibility, safety considerations and our available resources.
When you contact us, we may ask for information about your vehicle, its location and the assistance you require.
Any quotation provided is based on the information available to us at the time.
A final price may differ where the circumstances of the recovery are materially different from the information originally provided, including where additional equipment, personnel, distance, waiting time or specialist recovery work is required.
We will inform you of any significant additional charges where reasonably possible before carrying out additional work.
You are responsible for providing accurate information when requesting our services.
This may include:
Incorrect or incomplete information may affect our ability to provide the service safely or may result in additional charges.
You must provide reasonable access to the vehicle and tell us about any circumstances that may affect recovery.
This may include:
We may refuse or stop a recovery where we reasonably believe that continuing would create an unacceptable safety risk.
You are responsible for ensuring that you have the authority to request recovery or transport of the vehicle.
Where appropriate, you should remove personal belongings from the vehicle before recovery.
Unless otherwise agreed, we are not responsible for personal belongings left inside a vehicle.
Payment must be made using the payment method and within the payment period agreed with us.
We may require payment before or at the time the service is provided.
Where a service requires additional work or costs beyond the original quotation, we may request additional payment in accordance with the agreed price.
If you need to cancel a requested recovery service, please contact us as soon as possible.
Any cancellation charges will depend on whether our vehicle or recovery team has already been dispatched, the distance travelled, work already undertaken and other reasonable costs incurred.
Where applicable, your statutory consumer rights are not affected by these Terms & Conditions.
We aim to provide services as promptly as reasonably possible.
However, recovery times may be affected by traffic, weather, road closures, accidents, vehicle location, demand, safety conditions and other circumstances outside our reasonable control.
Any estimated arrival time is an estimate and is not guaranteed unless expressly agreed otherwise.
Customers should provide accurate information about the condition of the vehicle.
Where a vehicle has suffered accident damage, mechanical failure or other damage, recovery may involve risks that are inherent in moving the vehicle.
We will take reasonable care when providing recovery services.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
We will provide our services with reasonable care and skill.
Where permitted by law, we are not responsible for loss or damage resulting from circumstances outside our reasonable control or from inaccurate or incomplete information supplied by the customer.
Nothing in these Terms & Conditions affects your statutory consumer rights.
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, website content is provided for general information and may occasionally contain errors, omissions or outdated information.
We may update, change or remove website content without notice.
We do not guarantee that the website will always be available or free from interruptions, errors or technical problems.
We may temporarily suspend or modify the website for maintenance, security or other operational reasons.
Our website may contain links to third-party websites.
These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.
Information provided to us through the website or when requesting our services is handled in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how we collect and use personal information.
We may update these Terms & Conditions from time to time.
The latest version will be published on this page and will apply from the date shown at the top of the page.
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply.
Express Recovery 24/7 Ltd
Telephone: 07979 654620
Email: [email protected]
Address: South mimms Services
M25, 23 Bignell Corner,
M25, Potters Bar, EN6 3QQ
If you have any questions about these Terms & Conditions, please contact us before requesting our services.